Ordering
By completing the checkout process and ticking the box confirming acceptance of these Terms and Conditions, you agree to these Terms and Conditions and make an offer to purchase goods. If accepted by Star Posters Ltd, this will form a binding contract.
Completion of checkout and payment does not constitute acceptance of your order. Payment will be taken from your debit/credit card or PayPal account and you will receive an email acknowledging receipt of your order.
Acceptance of your order, and formation of the contract between you and Star Posters Ltd, will take place on dispatch of any physical products ordered or on delivery of digital download files, unless we have notified you that your order has not been accepted or you have cancelled it (see Returns & Refunds).
If your order is rejected for any reason after payment is taken, a full refund will be issued immediately.
If you do not receive an acknowledgement email, but payment has been taken, please contact Letter From Father Christmas (Star Posters Ltd) without delay.
You are responsible for keeping your account details secure, including your username and password. If you believe your details have been compromised, please notify us immediately.
Personal and payment details submitted must be accurate, valid, and owned by you.
Pricing
All prices include VAT where applicable. Prices may change periodically. If a pricing update affects an order already placed, we will contact you before dispatch/download. You may choose to accept or decline the revised price. If declined, a full refund will be issued.
Payments are securely processed through trusted providers such as Stripe and PayPal, and all major credit/debit cards are accepted.
In the event of a pricing error, we will notify you as soon as possible. You may reconfirm your order at the correct price or cancel it. If we cannot contact you, the order will be treated as cancelled and refunded in full.
Digital Downloads
Instant digital download products are delivered automatically by email once checkout has been completed.
Because personalised digital downloads are created specifically for each customer and delivered instantly, these items cannot be cancelled, exchanged, or refunded, except in cases of technical error or file corruption — in which case we will resend the files at no additional cost.
Please ensure all personalisation details are entered correctly, as changes cannot be made once the files have been generated.
Physical Keepsake Orders
If you choose a physical keepsake option (including envelopes, wallets, certificates or accessories), your items will be dispatched to the delivery address provided at checkout. Delivery times vary and will be shown when ordering.
Cancellation
If you wish to cancel a physical order before it has been dispatched, please contact us immediately.
If accepted, and payment has been taken, a full refund will be issued.
Personalised digital download products cannot be cancelled or refunded once the files have been created and delivered to your email.
Returns & Refunds (Physical Items Only)
If you are not satisfied with your non-digital physical keepsake, you may return it to the address below within 28 days of receiving your order:
Star Posters Ltd
Oaktree House
Atherstone Road
Measham
DE12 7EL
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Return postage must be paid by the customer and is non-refundable.
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Once returned, a refund will be processed within 3–5 working days.
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Due to the personalised nature of the product, a 20% restocking fee will apply.
Digital downloads are non-refundable due to their personalised and instantly delivered nature.
Refund Terms
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A 20% restocking fee applies to all returned keepsake orders due to personalisation, printing, materials, and administration costs.
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Shipping costs are non-refundable.
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Return shipping costs are the responsibility of the customer.
Copyright
All website content — including text, designs, artwork, copy, images, branding, logos and downloadable files — is the copyright of Star Posters Ltd.
Reproduction or use without written permission is strictly prohibited.
General
Accessing this website is at your own risk. Although every effort is made to ensure accuracy, Star Posters Ltd does not guarantee the website will be error-free.
We are not liable for accidental mistakes or incorrect statements.
We are not responsible for the content, privacy, or security of third-party websites linked from this site.
Any liability under these Terms & Conditions will not exceed the total price of your order.
Star Posters Ltd will not be responsible for business losses, indirect damages, or issues outside our reasonable control.
These Terms & Conditions may be updated from time to time.